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    汕頭市政府門戶網站 Shantou Municipal Government 頭部
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    2020年11月市政府12345服務熱線業務數據
    • 2020-12-24 10:29
    • 來源: 汕頭市政務服務數據管理局
    • 發布機構:汕頭市政務服務數據管理局
    • 【字體:    

    一、市政府12345服務熱線月度業務類型的總體情況

    類型本月業務情況累計業務情況
    受理辦結時限內處理中受理辦結辦結率
    辦事咨詢38631385953613801971380159100.00%
    投訴舉報77184223349541658241301499.14%
    意見建議630506124260262590199.52%
    社會求助152123295437540899.47%
    其他(含無效電話等)580258020379923379923100.00%
    合計529334924936842208165220440599.83%
    二、市政府12345服務熱線各承辦單位轉辦事項的處理情況

    序號本月業務情況累計業務情況
    受理辦結按時辦結率受理辦結辦結率
    1龍湖區15421492100.00%604305967898.76%
    2金平區14991544100.00%10196010125299.31%
    3澄海區966963100.00%347753430098.63%
    4潮陽區905847100.00%305773010498.45%
    5潮南區724693100.00%235732328798.79%
    6市生態環境局709728100.00%251622485098.76%
    7濠江區32234399.42%102061002898.26%
    8市住房和城鄉建設局29826298.09%113141117398.75%
    9市交通運輸局279265100.00%179111782999.54%
    10市公安局220253100.00%8269822399.44%
    11南澳縣129157100.00%4541451299.36%
    12市城市管理和綜合執法局10712298.36%166401659899.75%
    13市人力資源和社會保障局9079100.00%5188516599.56%
    14市煙草專賣局7361100.00%1342131397.84%
    15市衛生健康局4541100.00%1275125998.75%
    16市市場監督管理局3536100.00%6712669799.78%
    17市自然資源局3231100.00%1598159199.56%
    18市消防支隊2225100.00%1526151699.34%
    19華僑經濟文化合作試驗區管委會2120100.00%1100109599.55%
    20市公路事務中心1921100.00%1071106999.81%
    21保稅區管委會1817100.00%15215199.34%
    22市文化廣電旅游體育局141593.33%60359799.00%
    23高新區管委會1211100.00%76576499.87%
    24市政務服務數據管理局1110100.00%78478399.87%
    25市水務局88100.00%26225998.85%
    26市民政局74100.00%64263899.38%
    27市國有資產監督管理委員會73100.00%32732198.17%
    28市醫療保障局52100.00%12011797.50%
    29市工業和信息化局45100.00%45445399.78%
    30市殘疾人聯合會33100.00%3434100.00%
    31市教育局32100.00%60660499.67%
    32市財政局2475.00%8888100.00%
    33市民族宗教事務局20131184.62%
    34市農業農村局12100.00%126126100.00%
    35市發展和改革局11100.00%658658100.00%
    36市司法局11100.00%5151100.00%
    37市退役軍人事務局11100.00%484797.92%
    38市科學技術局001414100.00%
    39市商務局002020100.00%
    40市應急管理局005555100.00%
    41市統計局002828100.00%
    42市金融工作局001010100.00%
    43市投資促進局0000
    44其他單位101563156299.94%
    合計8138807299.86%37259336893099.02%

    備注:

    1、單位情況:上述單位為市12345政府熱線委員會的成員單位。                                                                              2、業務情況:(1)市民主動來電撤銷投訴工單不計入業務量。

    (2)本表中的本月業務受理,指當月受理的來電訴求事項;

    (3)本表中的本月業務辦結,指當月辦結的來電訴求事項;

    (4)本表中的按時辦結率=(當月辦結量-當月紅黃牌工單量)/當月辦結量,當月紅黃牌工單

    量包括已辦結工單及超時未辦結工單。

    3、排序原則:(1)單位排名依本月受理量進行排序;

    (2)本月受理量相同的,按市政府12345熱線委員會單位排名,進行排序。

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